Return & Refund Policy
Return and Refund policy
Please note, the return policy does not apply to products purchased from the Clearance section of the website, all of which are final sale.
If you decide to return any items, the amount refunded will be less the postage and packaging charge. This is also applicable to items with free postage and packaging. For larger items e.g. Bulk items, the amounted refunded will be less the actual cost of postage.This does not apply to faulty items.
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure it’s eligibility for refund.
Once your return has been processed, you will be refunded with the original payment method you used to place your order.
In order to return any item(s) as unwanted and receive a full refund*, the following conditions apply:
- In its original packaging (with the tags)
- In a resaleable condition
- With its proof of purchase
- You’ll also need to return any free items that came with the product.
we do not accept returns of used products. If you choose to return a used product with any signs of wear and tear, re-stocking fees will be deducted from your refund. You will not be able to debate the decision, which will be entirely made at saiivve.com Teams’ discretion.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. however customer will still have to cover return shipping of the exchanged unit (one exchange permitted per customer per year).
When will I receive a refund?
We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.
You have 4 hours of the same day to cancel your order and receive a refund after your purchase. We will not be able to issue a refund as the item has already been packaged and shipped out to you.
How To Return Items
We will send you instructions for returning your item including the address it should be returned to and ask that you follow the instructions to return the item to us.
We do not refund shipping cost. Return shipping is to be paid by the Buyer.